NAPA XCCELERATOR ASSIST

Don't Ask the Senior Tech. Ask the Smart Glasses.

The lesson ends. The real work begins. Assist is the hands-free tech assistant tool inside the NAPA XcceleratoR — Smart Glasses that put the entire NAPA Know How knowledge base on the job with every technician, every day, in the flow of work.

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What is Assist

Assist is the tech assistant tool inside the NAPA XcceleratoR. 70% of the XcceleratoR's value doesn't happen in the XR Training Goggles. It happens in the bay — on the lift, under the hood, and in the middle of the job. Through Smart Glasses, technicians get hands-free, voice-driven access to trusted repair guidance the moment they need it. Ask a question. Get a step-by-step answer. Keep your hands on the job.

This is where productivity actually lives.

Two automotive technicians inspecting a vehicle engine together in a repair shop.

How It Works

STEP 1 — Put On the Smart Glasses.

The Smart Glasses look and feel like regular safety glasses — lightweight, hands-free, and built to be worn during real work. No gaming XR Training Goggles. No bulk. Just a technician and the job in front of them.

STEP 2 — Ask a Question.

Voice-driven. The technician asks a question — about a tool, a part, a procedure, a diagnostic step, a vehicle — and gets a step-by-step answer in the flow of work. No interruptions. No walking to a workstation. No pulling another technician off a billable job.

STEP 3 — Get a Trusted Answer.

Every answer is drawn from the NAPA Know How knowledge base — every course, every video, every curriculum — plus vehicle-specific data from partners like Identifix and AutoVitals. Step-by-step logic, not guesswork. Zero hallucinations. NAPA-grade reliability on every question.

Two Kinds of Help. One Pair of Smart Glasses.

Knowledge

How to use a tool. What a part is. The correct procedure. Step-by-step guidance drawn from the digitized NAPA Know How library — every course, every video, every curriculum, accessible by voice.

Automotive technician inspecting a vehicle engine in a repair shop.

Information

Vehicle-specific data for the car on the lift right now. Repair history. Recall data. Diagnostic probabilities. Specialty-tool requirements. Parts that travel together. Surfaced from partners like Identifix and AutoVitals in real time.

Fueled by NAPA Know How. Integrated with Identifix and AutoVitals.

Every answer Assist delivers is grounded in the most trusted sources in the automotive aftermarket — not generic AI, not a search engine, not a guess.

NAPA Knowhow

Every NAPA online course, every in-person curriculum, every video, every apprenticeship asset. Digitized and accessible by voice.

IDENTIFIX

Vehicle-specific repair history, diagnostic likelihoods, and fix data from the industry's leading source. The answer for the vehicle in front of the technician, not just the model in general.

AUTOVITALS

Shop management and workflow integration. In development.

Use Cases

New Technicians

Get the next step without asking the senior tech. Ask the Smart Glasses first — voice-driven, hands-free, and nobody hears what you asked. Build confidence on every job.

Experienced Technicians

Vehicle history. Recall data. Specialty-tool requirements. Diagnostic likelihoods. The answers that used to require a terminal, a phone call, or another tech — now in the flow of work.

Diagnostic Work

The wrong diagnostic path can cost hours. Assist surfaces step-by-step diagnostic logic and vehicle-specific data in real time — so technicians move down the right path, faster.

Warranty-Sensitive Repairs

Follow the correct procedure. Document it. Get reimbursed. Assist provides step-by-step procedural guidance on warranty-sensitive work — and Smart Glasses produce the recorded procedural evidence to support submissions and rebut OEM denials.

Any Moment That Used to Require an Interruption

Your senior techs are your most valuable — and most expensive — people in the bay. Every time a newer tech interrupts them, you lose billable time on both ends. Assist eliminates that moment.

580 Minutes a Month. Gone.

~25 days

Non-billable time lost per technician per month

~$60K

Recovered productivity value per technician

33%

Dealer repairs not completed correctly on first visit

8–15%

Unclaimed warranty reimbursement  per rooftop

10h of Billable Time Lost. Every Month. Per Tech.

Technicians spend an average of 580 minutes per month — roughly 3 minutes per repair order — walking to terminals to look things up. That's nearly 10 hours of non-billable time per technician, every month, in plain sight. AutoVitals values the recovered productivity at $2,500 per technician per month.

And that's before the comebacks. 12% of dealer repairs aren't done right on the first visit. Real-time procedural guidance addresses this directly. Every comeback costs $300–$1,200 fully loaded. The average dealer rooftop leaves $170,604 per year in unclaimed warranty reimbursement on the table.

Assist is where the Smart Glasses pay for themselves.

Source: AutoVitals published benchmark; J.D. Power 2025 U.S. CSI Study; Armatus Dealer Uplift, 7,500-dealer book

Assist Isn't a Chatbot.

It isn't generic AI. It isn't a search engine.

It's a tech assistant tool — grounded in trusted sources, built for the shop floor, and engineered for zero hallucinations.

Built for Both Sides of the Shop

Shop Owners & Operators

XcceleratoR's everyday value doesn't stop when the lesson ends. It happens in the bay — every day, on every job. Fewer interruptions to your senior techs. Faster diagnosis. Fewer comebacks. More vehicles through the bay. That's not training. That's productivity.

Technicians

The Smart Glasses are your second set of eyes — hands-free, voice-driven, and tuned to the way real techs work. Ask a question. Get a step-by-step answer drawn from the entire NAPA Know How knowledge base, plus vehicle-specific data from Identifix. Nobody sees what you asked. Nobody hears you. It's just you and the job.

The Answer Is Already On the Job.

Every tech. Every bay. Every repair order — with the entire NAPA Know How knowledge base one question away. Hands-free. Voice-driven. Grounded in trusted sources.

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Is this an AI chatbot?

No. Assist is a tech assistant tool built on a curated, trusted knowledge base — not a generic AI or a search engine. Every answer is drawn from NAPA Know How, Identifix, and validated partner sources. It's engineered for zero hallucinations and NAPA-grade reliability.

Will techs wear the smart glasses all day?

Yes — that's the point. The smart glasses are lightweight, hands-free, and designed to be worn during actual work. They look and feel like regular safety glasses. Most shops already require protective eyewear.

What's the difference between the goggles and the glasses?

The XR training goggles are used for guided Accelerate lessons and the Assess experience — structured practice time. The smart glasses are the daily-driver productivity tool techs wear in the bay every day.

Will it make stuff up?

No. Assist is built on the NAPA Know How knowledge base and validated partner sources like Identifix. It is engineered for zero hallucinations — step-by-step logic, not guesswork.

Can the shop see what technicians are asking?

Technicians interact with Assist privately. Nobody sees or hears what they ask. The data layer shows shop-level patterns — not individual queries — so technicians can get help without feeling judged.

What partners are integrated?

Identifix is live. AutoVitals is in development. Advanced diagnostics, see-what-I-see, and Repairify/Opus are in development.

Does Assist work on any vehicle?

Assist draws on vehicle-specific data from Identifix — one of the most comprehensive vehicle knowledge sources in the aftermarket. Talk to your NAPA rep for specific vehicle coverage questions.