Shipping Policy

This policy applies to physical hardware ordered through the NAPA XcceleratoR website and fulfilled by Skillmaker, Inc. or its fulfillment partners, including XR training goggles, smart glasses and accessories. In this policy, "we" and "us" refer to Skillmaker, Inc.

2. Order processing and shipment

Unless a different shipping timeframe is disclosed before you place your order, we will ship your hardware within 10 business days after receiving your complete order, delivery address and payment or authorization to charge your payment method. For orders on agreed invoice terms, the timeframe starts when we receive your complete order under those terms. Business days are Monday through Friday, excluding U.S. federal holidays. This timeframe covers preparation and dispatch; carrier transit time is additional.

For preorders, backordered items or specially arranged orders, we will disclose the expected shipping timeframe before you order. An order confirmation does not mean the hardware has shipped

3. Shipping destinations and charges

Available destinations and shipping charges will be shown at checkout or provided in your written quote before payment. If shipping is included in your purchase price, this will be stated in your checkout or quote. Please contact us before ordering for delivery outside the United States. International availability, shipping costs, and any customer responsibility for duties, taxes or brokerage charges must be confirmed before payment.

4. Delivery and tracking

We ship through our fulfillment partners using a carrier suitable for your order and destination. Once your order is dispatched, we will provide shipment confirmation and available tracking information using the contact details supplied with your order. Orders may arrive in more than one package; we will identify separately shipped items and provide their tracking information when available.

Carrier delivery estimates are separate from our shipping timeframe and are not guaranteed delivery dates. Weather, holidays, customs and carrier disruptions may affect transit. Contact us if delivery is overdue or tracking appears incorrect.

5. Delivery addresses and changes

Please provide a complete, accurate delivery address and a contact who can receive the shipment. Contact us promptly to request an address change. We will try to accommodate changes before dispatch, but cannot guarantee changes once a shipment is with the carrier. Any additional charge for an agreed address change or reshipment will be disclosed for your approval before it is incurred.

6. Shipping delays and cancellations

If we cannot ship within the timeframe promised when you ordered, we will notify you before that timeframe expires. We will explain the delay, provide a revised shipping date when available, and offer you the choice to accept the delay or cancel the unshipped merchandise for a full, prompt refund. If no revised date is available, we will tell you that the delay is indefinite and that you may cancel at any time before shipment. The notice will explain how to respond. If we cannot obtain any consent required by applicable law, we will cancel and refund the affected unshipped merchandise.

For a fully unshipped order, the refund includes all payments for that order, including shipping and handling charges. For a partly shipped order, we will refund the amount attributable to the cancelled unshipped merchandise and associated charges as required by law. We will not deduct processing fees. Refunds will be issued to the original payment method, or through another legally permitted method if that is unavailable, within the time required by applicable law. These shipping-delay provisions govern if they conflict with our Deposit Refund Policy or other purchase terms.

7. Missing, damaged or incorrect shipments

Please inspect your order when it arrives. If an item is missing, damaged or incorrect, or your tracking shows delivery but you have not received the package, contact us promptly with your order number and a description of the issue. Keep the packaging and photographs of any damage where possible. We will investigate and arrange an appropriate resolution, including replacement or refund where applicable. Please obtain return instructions before sending hardware back.

8. Software and subscriptions

Software access, licenses and subscriptions are delivered electronically and do not require physical shipping. Activation and onboarding follow the terms of your order and may occur separately from hardware delivery.

9. Other purchase terms and your rights

Other returns, warranties and subscription cancellations are governed by your Order Form and our Terms & Conditions. Nothing in this policy limits rights you have under applicable law.